I’ve written and edited a number of customer education courses and articles for Shopify, Learn with IntraEdge (for clients like Meta and American Express), and other freelance projects. Along with researching and learning about the subject, the key thing with customer education is finding a way to make complex concepts easy to understand. I always try to approach these pieces from a human-focused perspective and ground them in real-life
Shopify Academy course:
Scale Your Shipping Strategy
You can find the whole course on the Shopify Academy website, but here are some lesson excerpts that I wrote:
