Shopify

As a Senior Content Developer at Shopify, I:

  • Developed educational content, assessments, enablement materials, web content, and more for Shopify Academy, a global learning platform serving 200K+ active monthly users.
  • Defined and scaled global voice and style guidelines for Shopify Academy, establishing editorial standards that ensured consistency across a large, fast-moving content ecosystem.
  • Owned the full editorial lifecycle across 200+ courses, video scripts, articles, and marketing emails; copyedited for clarity, accuracy, tone, and consistency, maintaining an 80%+ CSAT score.
  • Mentored internal contributors through structured feedback, formal training, and weekly editorial guidance.

Here are some samples of my work:

Shopify Academy Style Guide

I wrote the style guide for Shopify Academy, which outlined voice, tone, and best practices for all written Academy content.

Writing training

E3 Style Snacks: Weekly bite-sized writing guidance for our external education team.

Shopify Academy Homepage